Privacy Policy

Introduction

Z Pixel Labs, LLC (“Z Pixel Labs,” “we,” “us,” or “our”) operates zpixellabs.com and the products offered under it, including Hero & Ink. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.

Information We Collect

We collect the information needed to provide our products and fulfill your orders:

• Account information — such as your name and email address when you create an account or place an order.
• Payment information — processed securely by our payment provider, Stripe. We do not store full card numbers on our systems; we receive only limited details (such as confirmation of payment and the last few digits of a card).
• Uploaded photos and content — the images, text, and preferences you provide so we can generate your personalized comic or other product.
• Usage data — basic technical information such as device type, browser, pages visited, and similar diagnostic data collected automatically when you use our site.

How We Use Your Information

We use the information we collect to:

• Create, generate, and deliver the products you order.
• Process payments and send order confirmations and receipts.
• Provide customer support and respond to your questions or requests.
• Operate, maintain, secure, and improve our website and products.
• Comply with legal obligations and enforce our terms of service.

Photos & Generated Content

When you upload photos, we process them — including through third-party AI services — solely to generate the personalized product you have requested. We do not use your photos to train public models or for unrelated purposes, and we do not sell them.

We retain uploaded photos and generated content only as long as necessary to create and deliver your order, provide support, and meet legal or accounting requirements. You may request deletion of your uploaded photos as described in “Your Rights” below.

Cookies & Analytics

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our site is used. Some cookies are essential for the site to function; others help us measure and improve performance through analytics. You can control cookies through your browser settings, though disabling some may affect how the site works.

Sharing & Third Parties

We do not sell your personal information. We share it only with service providers who help us operate our business, and only to the extent needed to perform their services. These include:

• Stripe — to securely process payments.
• Resend — to send transactional emails such as order confirmations and download links.
• Hosting and AI providers — such as our hosting platform and the AI services used to generate your products, which process content on our behalf under their own data terms.

We may also disclose information if required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.

Data Retention

We retain personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with our legal, tax, and accounting obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your information, including uploaded photos.
• Object to or restrict certain processing.
• Request a copy of your information in a portable format.
• Opt out of the “sale” or “sharing” of personal information (we do not sell personal information).

These rights reflect frameworks such as the GDPR and CCPA. To exercise any of them, contact us using the details below. We will not discriminate against you for exercising your rights, and we may need to verify your identity before responding.

Children’s Privacy

Our services are not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Significant changes may be communicated through the site or by email. Your continued use of our services after an update means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Z Pixel Labs, LLC
• Wilmington, Delaware, USA
• Email: hello@zpixellabs.com